Return & Refund Policy

RETURN & REFUND POLICY
Last updated December 18, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS
To return an item, place the item securely in its original packaging, and mail your return to the following address:
 
Thobez.com
Attn: Returns
102 High Rd
Wood Green
London, England N22 6HE
United Kingdom
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least two (2) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS
The following items cannot be returned or exchanged:
     ●     We do not accept returns on worn items or any products that have a sign of wear. We do not also accept returns on the items where the security seal and/or tags have been broken.
 
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
     ●     Please include a handwritten note stating what would you like to be done with the return.

QUESTIONS
If you have any questions concerning our return policy, please contact us at:
+44 02088816812
office@thobez.com